Terms and Conditions
Privacy Policy
State Cinemas Nelson respects your privacy and recognises the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us.
State Cinemas Nelson takes appropriate steps to protect the information you share with us, and have implemented technology, security features, and strict policy guidelines to safeguard your information. State Cinemas Nelson will continue to enhance our security procedures as new technology becomes available.
The State Cinemas Nelson website can be utilised without disclosing sensitive personal information such as names, dates of birth, gender, ethnicity etc. however, bookings must be confirmed through the use of a valid email address. Our site tracks the Internet address of the domains from which people visit us, for analysis of common trends and statistics, but the individual user remains anonymous.
Some of our web pages use "cookies" so that we can better serve you with customised information when you return to our site. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyse is used to improve our service to you.
There are times when we may collect personal information from you such as name, physical address or telephone number. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future, you will be able to "opt out" of certain uses of the information. If you choose not to provide the information we request, you can still visit the State Cinemas Nelson website, but you may be unable to access certain options, offers and services.
State Cinemas Nelson will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others). State Cinemas Nelson will allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to.
If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies.
State Cinemas Nelson will attempt to respond to all reasonable concerns or inquiries within five business days of receipt. Please reference the privacy policy in your subject line.
Order Confirmation
It is the responsibility of all customers to ensure that they receive a ticket confirmation email that includes a Booking Reference number and a QR Code.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information - or if you experience an error message or service interruption after submitting payment information - please check your “Junk” or “Spam” email folders otherwise, please call our staff for assistance on 03) 548 3885.
In these instances, only you may be aware of any problem that has occurred during the purchase process. State Cinemas Nelson will not be responsible for losses (monetary or otherwise) if you assume that an order was/was not placed, because you failed to receive confirmation.
Your Booking confirmation will be sent via an email; to the email address that you entered on the Booking Confirmation page. This confirmation needs to be printed/screenshot and shown at the Cinema Ticket Counter, entered at a Cinema Kiosk (where this is available) in order to obtain a physical ticket for entry to the movie session/event. You will also need to provide the credit card used to purchase the tickets for picking up the tickets at the Cinema/Venue.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect, whether:
State Cinemas Nelson will have the right to cancel that ticket (or the order for that ticket) and refund you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.
Cancellations/Postponed Events
Occasionally, events are cancelled or postponed by the promoter.
Should this occur, we will attempt to contact you and refund the amount as per the policy of the organiser. Information about refunds will be made available on our flyer, our website, our weekly email newsletter, and our social media channels.
In the event of COVID-19 presenting itself at State Cinemas, we will continue to follow all Government regulations and guidelines provided to help contain and limit the spread of COVID-19.
Unaccompanied Minors/Dependent Persons
State Cinemas can not take responsibility for any dependent persons left on the premises unaccompanied for any reason or any length of time.
It is the carer or parents’ responsibility to make sure all necessary arrangements are in place for the safety and wellbeing of any vulnerable persons left unaccompanied on the premises.
Although State Cinemas’ staff will always endeavour to assist wherever possible, we strongly advise that unaccompanied minors in particular should have a phone or other means of communication left with them, and that all persons in need of physical aid be accompanied by an appropriate carer at all times.
Competition Rules
State Cinemas, in partnership with distributors and local businesses, frequently run incentive competitions.
Competition terms and conditions are as follows:
Movie Gift Cards may be purchased from State Cinemas Nelson or online via the E-Gift Card tab. Gift Cards can be redeemed online, just select Add Gift Card when on the payment screen or can be presented over-the-counter.
E-Gift Cards are sent out via email or on paper and are presented as QR Codes with a unique number below.
We do accept MoveCard Gift Cards which can be purchased from most supermarkets and various retailers.
You can choose your own seat at the counter or by booking online/over the phone.
Advance sales are generally available from Tuesday evening each week for the week beginning Thursday (State Cinemas weeks run Thurs-Weds). Phone: (03) 548 3885
Credit Card bookings can be made over the phone to reserve your seat - we cannot hold seats without payment. It is recommended you book your seats in advance during in the School Holiday period to save disappointment.
Online
Use your web browser (State Cinemas Nelson and the Suter Cinema only) - click on your preferred session time. This will take you through a seat selection process which allows you to choose your own seats. For this service there is a booking fee of $1 per person, up to a maximum $4 per booking.
For any movie session programmed into the ticketing system:
Bookings for most movie events at The Suter Theatre can be done at State Cinemas, the Richmond Mall kiosk, and the Suter Theatre kiosk and counter. Please note that bookings can only be made over the counter at The Suter when State Cinemas staff are present.
In the event of technical or emergency interruption during your film screening, please inform a member of staff as soon as possible. Our staff are not present at the screenings of each film, but can be contacted at the Candy Counter or on the floor.
If State Cinemas is subject to an immediate COVID-19 related closure, for any reason, State Cinemas will work to provide reasonable compensation as required by law to members of the public for sessions lost to a closure.
All cell phones should be switched off or to 'silent' while in cinemas. If you attempt to use a recording device while in a cinema, you consent to your immediate removal from the theatre and forfeiture of the device and its contents.
Please ask at the box office about our Closed Captions Reader system. The Readers show text on a screen that fits into the cupholder on the cinema seat. You watch the big screen and follow the captions on the smaller screen below that will be set up for your best viewing experience. To find out which movies are provided with Closed Captions look for [CC] next to the movie title.
For security and safety reasons it is our policy to not allow large bags or backpacks into our cinemas. Our staff can store these for you in a locked room. While we are confident your belongings are safe we will not accept responsibility should items go missing. Please do not bring valuables with you.
We understand that your personal belongs can sometimes get left behind in cinemas for various reasons and we want to assure you that we will do our due diligence in getting them back to you but can't keep lost goods on the facility forever.
If you lose a high value item such as a cell phone, passport, or credit card, we will keep them on site for up to a week then we forfeit them over to the police for safe keeping. Then with lesser value items such as hats, scarfs, toys, etc... We will hold on to them for up to 30 days then donate them onward towards one the various secondhand charity shops.
This is an Annual Subscription service that is defaulted to automatically renewing the subscription on annual basis. This can be altered in your preferences under your account settings if you'd like to not automatically have funds deducted on from the card that is linked to your account.
Points will be redeemable for products in the future. The benefits that are redeemable via points are subject to change.
Certain discount percentages may be subject to change.
Membership's purchases are a non-refundable purchase.
As of 23/24 points are set to have no expiry, but could subject to change in the future. Customers would be notified in advanced if any changes occur.
Membership discounts are applicable for the account holdee and one guest. It's redeemable once per screening that is viewed and must be used on the same film and not split across two movies.
Percentage discounts, point accrual and ticket discounts are as advertised on www.statecinemas.co.nz/movie-buffs-
Special Events, Film Festivals, NT Live, and METOpera, due to agreements, will often be a set price that discounts will not applicable towards and the Movie Buff Program discount won't be available.